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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8518
Experience:  Using & Working with GPS systems for 10+ years
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Garmin approach quit finding sats and only shows time of day

Customer Question

garmin approach quit finding sats and only shows time of day after numerous trys
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: approach s1,3years old
JA: What troubleshooting have you tried?
Customer: tried abort,no change
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the GPS Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: GPS
Expert:  Greg A. replied 9 months ago.

Hello & Welcome,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) WHEN was this device last used SUCCESSFULLY?

2) Can you tell me what this "abort" you tried is?

3) WHEN did this issue first begin?


Customer: replied 9 months ago.
abort is one of the options on the face. worked ok last tues. issue began today.
Customer: replied 9 months ago.
how much is this costing me. if more than $5 ,not interested
Expert:  Greg A. replied 9 months ago.

OK - let me give you a couple of RESETS to try (soft and master).

The soft reset will NOT clear all the user data, while the master reset will.

AFTER each of these reset, I recommend that you take the unit OUTSIDE - to a CLEAR AREA where the sky can be seen, and then allow AT LEAST 15 minutes for the device to find and lock on the satellite signals.

To Soft Reset the Approach:
- Press and hold Light/Power
- Wait until screen goes blank (approximately 10 seconds)
- Release Light/Power
- Press and hold Light/Power
- When the device powers on, release Light/Power

The Approach will now restart. If the device is still unresponsive, connect the watch to the computer and then follow the above steps again.

To Master Reset the Approach (S1 & S2):
- Power the Approach off (Press and hold LIGHT/POWER button until device powers off)
- Press and hold DOWN
- Release DOWN and LIGHT/POWER when screen displays Clear user data?
- Select Yes

The device should now be reset to default factory settings, and the device should function as expected

Please give those a try and let me know your results.

Thanks, ***** *****

Expert:  Greg A. replied 9 months ago.

Hi again,

We experts are "users" of the site - just like you - and can not see ANY information about your account - including any charges. You should be able to access any of YOUR information using the "My Account" link on your side of the system.

Also, I just saw your call request, but don't have a phone available right now to do a call. But some other expert may accept your call request at any time.

Expert:  Greg A. replied 9 months ago.

Hi again,

Just checking back to see if you got a chance to try the resets I mentioned.

Please let me know if either of those worked for you, as we have other things we can try.

If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.
You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.

Thanks, ***** *****
--. .-

Expert:  Greg A. replied 9 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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