Thank you.. Thats a start..
We need to do one, possibly two main steps. First things first, slide and hold the tomtom power button for 1 minute.. You should hear the drumroll a few times. Then release.. This will reset the t omtom.
Then, test it.. if its working, good! If not, then we need to use your pc or mac and download either the tomtom home program, or the tomtom my drive program. ( I dont know which one to use, since you dont know the model of tomtom you have )
So start with this one.. Download it, install it, then connect your tomtom to the computer and run the tomtom home program on your computer.
Once installed, run tomtom home and allow it to update your tomtom. ( it has to be connected to your computer by a usb cord and turned on )
If tomtom home cant see your device, t hen you must have one of the devices that works with My drive instead. You can download that program here.
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Senior Technician and Network Switching Systems Operator / Maintainer.