Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Are you trying to update the maps on your garmin? Is it not starting or turning on, please explain the issue.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Alright.. if you need further assistance, you know where to find us.