How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 7960
Experience:  Using & Working with GPS systems for 10+ years
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

Computer will not recognize usb plug 2595, 7years old, its 4

Customer Question

computer will not recognize usb plug for garmin 2595
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: 7years old
JA: What troubleshooting have you tried?
Customer: its 4 years old unplug and replug usb
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I was trying to load new updates
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the GPS Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: GPS
Expert:  Greg A. replied 4 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) Are you using the ORIGINAL USB cable - that came with the device?

2) The AGE of the device? (I ask because I see TWO different responses above)

3) WHEN this issue first began?

4) When was the last time the device was SUCCESSFULLY connected to the computer?


Customer: replied 4 months ago.
1) yes 2) 4years old 3) today 4) 6mos ago
Customer: replied 4 months ago.
I have windows 10
Expert:  Greg A. replied 4 months ago.

OK - can you tell me:

1) how the connection "feels" when you plug the USB cable into the device?

2) is there ANYTHING on the display of the device - when connected to the computer?

3) Did you have Windows 10 the LAST TIME it was connected to a computer?

Customer: replied 4 months ago.
what is the 26$
Expert:  Greg A. replied 4 months ago.

Not sure what you are referring to.

We experts are "users" of the site - just like you - and can NOT see your side of the system.

Customer: replied 4 months ago.
Hey Greg cancel my $5. I will throw the dam garmin away
Expert:  Greg A. replied 4 months ago.

Hi again,

As mentioned above,

We experts are "users" of this site - just like you - and have no access to ANY of your private information or account.

If you have ANY concerns about your account or site operation, You can contact the Customer Service department at the following page:

You should also have an option in the upper right corner of that page to contact Customer Service via email, chat, or phone.

Please let me know if you have any more questions - about your GPS - now or in the future.

Take Care, Greg A.

Expert:  Greg A. replied 4 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-