How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin, Senior Technician
Category: GPS
Satisfied Customers: 12536
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
Type Your GPS Question Here...
Dustin is online now
A new question is answered every 9 seconds

My TomTom XL won't charge, it hasn't been used in a while, I

Customer Question

my TomTom XL won't charge, it hasn't been used in a while
JA: How long has this been going on?
Customer: I tried using the car charger after a few months
JA: What troubleshooting have you tried?
Customer: tried same charger in different vehicles
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: don't get the green light in either case
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the GPS Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: GPS
Expert:  Dustin replied 4 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

If you dont get a green light, it sounds like your charger has failed. You can get a replacement charger at a very low cost here.

That will fix the issue, if you have further questions.. Let me know

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Expert:  Dustin replied 4 months ago.

Hi, I never heard back from you.. Did you have a chance to try the new charger yet?

Dustin S