How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 12686
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
19897260
Type Your GPS Question Here...
Dustin is online now
A new question is answered every 9 seconds

Pete. I just got my Garmin Fenix 3 about a week ago, it

Customer Question

Hi Pete.
I just got my Garmin Fenix 3 about a week ago, it randomly shut off last night and not won't turn on. Tried most everything, have any suggestions?
Thanks buddy
Submitted: 5 months ago.
Category: GPS
Expert:  Dustin replied 5 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Lets try this reset as it may get the device working.

  1. Ensure watch is powered off
  2. Press and hold Down button
  3. Power on GPS while continuing to hold Down button
  4. Release Down button once "Clear all user settings?" message appears
  5. Select Yes

If you still cant get the device to turn on or show any signs of life whatsoever, t hen Id suggest returning the device to Garmin for a free exchange.. To do so, use this link and follow the steps to Request an RMA. http://www8.garmin.com/support/warranty.html

The RMA steps are towards the bottom of that page.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.