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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2318
Experience:  Using & Working with GPS systems for 10+ years
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I have a TomTom GO LIVE 825 Serial Number FB1452Goo881 I

Customer Question

I have a TomTom GO LIVE 825 Serial Number FB1452Goo881
I have installed the latest version of tomTom My drive connect on my MacBookAir. Unfortunately my laptop does not recognize my TomTom when I connect. It does not allow me to update my maps
Please advise
G. van Wilpe
Submitted: 5 months ago.
Category: GPS
Expert:  MasterFixIt replied 5 months ago.

Hi good morning,

Have you tried this TomTom on a different computer?

That is the first step.

It will tell us if the laptop has an issue or isn't configured correctly.

If it still doesn't work on another computer please let me know.

ALso how old is your TomTom?

And has it connected ok to that computer in the past?

Thank you sincerely

Tech Michael