Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
It sounds like you are trying to update the maps or software on your Garmin, I can help you do that.. But first I need to ask some questions.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Instead of a phone call, Im sending you an offer for remote support.. This will allow me to connect to your computer and work on the issue personally.
Once you have clicked and accepted that offer, I will send the connection steps.