Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
When you say you cant get all the way to reset. Did you try the following yet?
Shut the nuvi down, now place one fingertip on the lower right hand corner of the touchscreen, then hold your finger there and power on the unit.. Keep holding your finger there till it asks you to reset all user data and then tap yes.
Have you tried those steps yet? If not, please try them now. If you have tried them, let me know what happens and how far youre able to get.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Ok, lets try to enter calibrartion mode.
Start with the nuvi off, then press and hold the u pper left hand corner of the touchscreen with one finger.
Keep holding your finger there and power on the device.
Do you see two lines and a dot? If so, touch the dot and keep doing so till it stops showing you dots.
Let me know if this works, and whether or not you could make it to calibration mode.
We need to either manually go into the garmin drive and delete this file
Or, we need to use garmin express and update the software / firmware..
Or, if there are no updates available, we would need to force a firmware downgrade, and then calibrate the unit again.
The above are steps I could connect to your computer and do for you, if needed / desired.
Im assuming the unit wasnt dropped, nor did it get wet or was exposed to extreme humidity or heat?
Did you try looking for the GCDupdate file inside the nuvi?
And did y ou also try updating the unit with garmin express. Both s teps are something you can do within a few minuets and may fix the issue, or at least allow you to calibrate the unit.
Otherwise, if you do decide to go for a new unit make sure you get a LM model, as that will give you Lifetime maps which saves a ton of money down the road.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
My thoughts are that if its a better investment of your time to get a new unit with a warranty, Id strongly su ggest one of the LM models like I sent you the link for earlier.
And as far as justanswer, this link may be of interest to you
Apologies, as far as the 2599 lm unit, as long as you arent paying over 150$ for it, Its a solid model
Its also compatible with the backup camera system, if thats something your interested in http://amzn.to/1U9hLvH
I already sent you the refund request link, here it is again.
On a side note, I have no control over when or how or what you are charged.. Im just a technician, but the link above will help you self process a refund.