How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask khanjeevan Your Own Question

khanjeevan
khanjeevan, Engineer
Category: GPS
Satisfied Customers: 3171
Experience:  Electronics Engineer, 6 Years+ experience in repairing electronics equipments.
22727371
Type Your GPS Question Here...
khanjeevan is online now
A new question is answered every 9 seconds

I downloaded software using garmin express update nuvi 7

Customer Question

I downloaded software using garmin express update for my nuvi 7 while connected to PC. I disconnected and restarted the nuvi 7 and now have message " system software missing" on screen. How do I get my nuvi 7 to work again.
Submitted: 7 months ago.
Category: GPS
Expert:  khanjeevan replied 7 months ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

What is the model of your Garmin?

Customer: replied 7 months ago.
Garmin 760
Customer: replied 7 months ago.
Garmin GPS was working ok before I downloaded the updated software from Garmin Express.
Expert:  khanjeevan replied 7 months ago.

1. Turn off the unit.

2. Press and hold down the power button and you will see "Pre Boot Mode" appear on the lower part of the display. Keep holding(60 seconds or more) the power button down until the pre boot mode message disappears.

3. Then wait for the device to initialize.

Expert:  khanjeevan replied 7 months ago.

Tell me how it goes!

Customer: replied 7 months ago.
The garmin Nuvi 760 GPS has slide on top for starting. I turned off and then slid it to on and held for well over a minute. The screen flashed on several times with same message. I did not see pre boot mode
Expert:  khanjeevan replied 7 months ago.

Would you like me to remote in your computer and work on the issue?

Expert:  khanjeevan replied 7 months ago.

We need to download an updater and a recovery file and then we need to run the recovery file via the updater.

Customer: replied 7 months ago.
How do I remote you into my laptop? Or what version of we updated software should I download ?
Customer: replied 7 months ago.
WebUpdater
Expert:  khanjeevan replied 7 months ago.

What is the Operating system of your computer?

Customer: replied 7 months ago.
Windows 10
Expert:  khanjeevan replied 7 months ago.

Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=9484cbd0-aabb-40ff-a470-4ea6894fde62

Then click "I Agree"

Then download and run the Elsinore Screen Connect.

Customer: replied 7 months ago.
Can you just give me 30 mins. I am downloading updated and recovery file . Will see if it works
Expert:  khanjeevan replied 7 months ago.

Download the Recovery Application and recovery file for your device, and save them on your Desktop.
Drag and drop the .rgn file on top of the Updater.exe Recovery Application. The application will launch.

Expert:  khanjeevan replied 7 months ago.

No problem take your time.

Customer: replied 7 months ago.
Where do I find the recovery application and file for Nuvi 760 ?
Expert:  khanjeevan replied 7 months ago.

I will give you a guide which will help you restore your unit.

Expert:  khanjeevan replied 7 months ago.
Expert:  khanjeevan replied 7 months ago.

Just follow the instructions in this guide.

Customer: replied 7 months ago.
Ok. I will try this
Expert:  khanjeevan replied 7 months ago.

Keep me posted!