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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2261
Experience:  Using & Working with GPS systems for 10+ years
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My garmin forerunner 620 is stuck on a screen that says

Customer Question

my garmin forerunner 620 is stuck on a screen that says touch the dot and when you press on it the dot just keeps moving
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: forerunner 620 and its about a year and a half old
JA: What troubleshooting have you tried?
Customer: i tried resetting it
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the GPS Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: GPS
Expert:  Greg A. replied 4 months ago.

Hello & Welcome,

Sorry to hear of any issue you may be having with the device.

May I ask:

1) WHEN was this device last used SUCCESSFULLY?

2) WHEN did this issue first begin?

3) What are you using when you touch the dots (finger, etc.)?

4) Has the screen been scratched or damaged in ANY way at all?