How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2255
Experience:  Using & Working with GPS systems for 10+ years
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

Why can't I get my - gps device to turn on?

Customer Question

why can't I get my tom-tom gps device to turn on?
Submitted: 5 months ago.
Category: GPS
Expert:  Dustin replied 5 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

What exactly happens when you try to turn on your TomTom?

What do you see, and what do you hear?

Customer: replied 5 months ago.
it won't turn on at all. i push the on button and nothing happens.
Expert:  Dustin replied 5 months ago.

If you slide and hold the power button for 30 seconds to a minute.. Does it turn on, or make any noise, or show anything at all on screen?

If not, you may have a bad charging cable or even battery.

Do you have another charging cable you can test with? And when you plug the charging cable in, does the red charging light come on?