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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8119
Experience:  Using & Working with GPS systems for 10+ years
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The key board is keying one charcter how do,i correct. george JA:

Customer Question

the key board is keying one charcter how do,i correct. george
JA: Sometimes things that you think will be really complicated end up being easy to fix. The GPS Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: keyboard enters wrong characters
JA: Is there anything else the GPS Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the GPS Technician about your situation and then connect you two.
Submitted: 7 months ago.
Category: GPS
Expert:  Richard replied 7 months ago.
Hi there and welcomeCan you tell me which characters you press and what appears then incorrectly George?
Customer: replied 7 months ago.
when i press a b appears press b and c appears
Expert:  Richard replied 7 months ago.
What is the make and model of the device this is occurring on George?
Expert:  Richard replied 7 months ago.
.
Customer: replied 7 months ago.
garmin nuvi 350
Expert:  Richard replied 7 months ago.
Thanks Remove the charger from the nuvi and hold the power button to off for 35 seconds. Release, then connect the charger and turn on the nuvi and tell me if it is then operating correctly. Let me know the results please Thank you
Customer: replied 7 months ago.
still jumps up 1 charcter a to b b to c no change.
Expert:  Richard replied 7 months ago.
Thanks, ***** ***** need to reset the Nuvi, thiss removes all information and then returns it to new.To do this, first power it off.Put your finger in the upper right corner of the screen and keep it there as you power on the unit. You will be asked to clear all user data if you select Yes it clears everythingOnce done, set it up and tell me how it now functions please.
Customer: replied 7 months ago.
problem is about the same some letters are jumping 3 pos.
Expert:  Richard replied 7 months ago.
Thanks It is the digitizer that registers the location of a press that has faulted. A corrupted firmware can cause this. But we have ruled this out by reinstalling it. I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated. Thank you
Customer: replied 7 months ago.
do i get my $5.00 back
Expert:  Richard replied 7 months ago.
ok, if you do not wish to pay for the service I provided you, bearing in mind I can only go through the issues, eliminate them and then confirm the issue if the problem persists, then you will need to contact customer service for a refund.
Expert:  Greg A. replied 7 months ago.
Hi George, Different expert here. Would you like to TRY a "touch screen calibration" - to see if we can "fix" this issue, as least on a temporary basis? If so, I have that process listed below.===========================1) Power the device ON and let it settle on the MAIN screen (Where To & View Map icons will be showing).2) Touch Settings (wrench icon).3) Touch Display4) Touch Recalibrate5) A new screen will appear saying "Press Dot".6) As best you can, touch the VERY CENTER of each dot as it appears. NOTES:- Speed is NOT IMPORTANT in touching the dots, but ACCURACY IS.- The dots WILL move around the screen.- Using a "Stylus" or other pointed plastic object can be more precise than using a finger.7) When "Calibration Complete" appears, touch the OK button.===================Once that is done, go back to the other "keyboard screens" and TEST to see if touching the letters is now more accurate. NOTE: If you continue to have issues, this may be a sign of a failing touch screen. These devices have been know to have failing screens - as they age. If you need to have the screen replaced, just let me know and I can give you a couple of references (3rd party) where the screen can be replaces at the lowest cost. Please let me know what happens or if you have any more questions. Thanks, ***** *****(im)
Expert:  Richard replied 7 months ago.
Calibration is done on the Factory reset we did, this has been done
Expert:  Greg A. replied 7 months ago.
Hi again,I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?I look forward to any further questions or results that you may have.Thanks, ***** ***** .-(im)