How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2314
Experience:  Using & Working with GPS systems for 10+ years
5229702
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

Why cant i install the maps from windows vista to my new nuvi

Customer Question

why cant i install the maps from windows vista to my new nuvi 2559. have downloaded garmin express but nothing is working. the unit came with usb cable. What is ANT stick? I have been on help sites and some reference ant stick.very frustrated
Submitted: 8 months ago.
Category: GPS
Expert:  Richard replied 8 months ago.
Hi there and welcome First, exactly where did you obtain the maps from?
Customer: replied 8 months ago.
garmin express. I followed instructions from owners manual.
Customer: replied 8 months ago.
are you there
Expert:  Richard replied 8 months ago.
ok, is it still saying it is downloading files?
Customer: replied 8 months ago.
no, i disconnected it.
Expert:  Richard replied 8 months ago.
ok, when you connect it now to the computer and open Garmin Express, then try to install the maps.What then happens?
Customer: replied 8 months ago.
I have to go to work. Can you please give me something to work with
Expert:  Richard replied 8 months ago.
Yes, my last instructions for you to do please.I will repeat again belowwhen you connect it now to the computer and open Garmin Express, then try to install the maps.What then happens?
Customer: replied 8 months ago.
It shows the three step process starting preparing and install. It tells how long the download will take which is many hours. It does not get to step to. Contiuall shows downloading files, but the icon does not move to next step which is supposed to happen in minutes. I let it run all night. Nothing is installed.
Customer: replied 8 months ago.
i have five minutes
Expert:  Richard replied 8 months ago.
ok, but now you restarted the unit have you tried again?
Customer: replied 8 months ago.
No. I did try twice yesterday.
Customer: replied 8 months ago.
Got to go.
Expert:  Richard replied 8 months ago.
ok, but usually the device needs to be restarted, so please try to install once you have restarted the unit