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MasterFixIt
MasterFixIt, Technician
Category: GPS
Satisfied Customers: 9244
Experience:  I have 12 years of experience servicing all GPS models.
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We had a power outage in the midst of updating my Nuvi 2595.

Customer Question

We had a power outage in the midst of updating my Nuvi 2595. Now when I attempt to download updates it receive a note: "There was an error installing the update." and it promptly shows my device disconnected. I showed connected when I began.
How can I get my device updated now? THank you
Submitted: 11 months ago.
Category: GPS
Expert:  MasterFixIt replied 11 months ago.

Hi I am sorry to hear that.

How old is your Garmin?

Thanks

Tech Michael

Customer: replied 11 months ago.
several years (??)
Expert:  MasterFixIt replied 11 months ago.

Thank you for that information.

Unfortunately this problem indicates a failed memory IC in the Garmin;-(

It likely happened due to a power surge during the outage, its a common issue I see all the time with these.

I wish I had better news for you on this I really do. But this woudl require service.

There is a great site for that through Garmin if you decide to have it fixed, I will list that below for you.

If this were me, I woudl likley just replace the GPS unit because the new ones have a lot of new features and cost about the same as the repair would.

But you can check on the repair direction anyway?

Please contact Garmin Repair: http://www8.garmin.com/support/outofwarranty.html

Or simply call:(###) ###-####or(###) ###-####

In any case, I will stick with you until this is complete.

Please rate my service thus far.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Tech Michael