Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The FULL Model Number of the device you are working with? If you can find and send back the Serial Number, I can usually find the model from that.
2) The AGE of the device?
3) WHEN this issue first began, or was noticed (have you ever tried to find Canada addresses before - on this unit)?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)