Hi there and welcome
Are you getting a specific error when you try to get into the maps area? Or what happens?
ok.. but your doing this via Garmin Express on your computer?
It will prompt you to update if it finds updates for your device, what message do you get when you connect the Garmin to your computer and open Garmin Express?
ok, did you sign into Garmin Express again?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Its usually a payment problem with your credit card.
Go to your Account page and reenter the credit card details please.