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Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 31327
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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We have the Astro 320 the unit recognizes one collar but

Customer Question

Hi we have the Astro 320 the unit recognizes one collar but won't recognized the other two. It gives the id number, but won't display information. The software has been updated could you please help me with this problem. Thanks, Colleen
Submitted: 9 months ago.
Category: GPS
Expert:  Richard replied 9 months ago.

Hi there and welcome Colleen,

This usually happens if the collars are from different countries

To access the collar's information page:

  1. Press Dog twice
  2. Select the Dog that is unable to communicate
  3. Select Show Info
  4. Press Menu button
  5. Select Identify Dog Unit

The letter after the software version will give the country version. The country version codes are as follow, using 2.40 as an example software version in parenthesis:

  • No letters display in software version - North America (2.40)
  • S - Norway / Sweden (2.40S)
  • G - German (2.40G)
  • U - United Kingdom (2.40U)
  • F - France (2.40F)
  • R - Russia (2.40R)

Do this for each collar, are the countries the same?

Customer: replied 8 months ago.
Not the issue
Expert:  Richard replied 8 months ago.

not really understanding your response sorry, I asked a question... Not the issue cannot be the answer to this.

Customer: replied 8 months ago.
Internet went out in phone now
Tried that but no luck I think we will send them in but thanks
Expert:  Richard replied 8 months ago.

ok, but I am asking for information, there were no steps yet....

But if you have sent them in then it is too late I guess

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you