Hi there and welcome Colleen,
This usually happens if the collars are from different countries
To access the collar's information page:
The letter after the software version will give the country version. The country version codes are as follow, using 2.40 as an example software version in parenthesis:
Do this for each collar, are the countries the same?
not really understanding your response sorry, I asked a question... Not the issue cannot be the answer to this.
ok, but I am asking for information, there were no steps yet....
But if you have sent them in then it is too late I guess
If you would like any additional information or assistance, please do not hesitate to let me know.
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