Hello & Welcome to Just Answer,
Thanks for asking your question here.
To help you with this issue, may I ask:1) The FULL Model Number of the device you are working with? If you can find and send back the SERIAL NUMBER, that would be even better.2) The STATUS of the device (does it still "work well")?3) WHEN was the device last used (successfully)?
We experts have no access to your personal account information and can not cancel your question(s). But you should have that ability on your side of the system here.
Please let me know if you have any more questions about your device.
Thanks & Travel Safe, Greg A.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)