Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
So I can help you directly with registering and setting up your device, Im sending you an offer for a secure remote connection. This will allow me to share your screen and work directly on the issue.
Once accepted or rejected, we can continue.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.