Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What is the AGE of the device?
2) WHEN this issue first began?
3) What is your approximate location (for shipping purposes - if needed). City and State should be fine.
4) Can you tell me more about how to cord does or does not fit? That is, does the cord "not go in all the way", OR is the connector "loose", etc.?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)