Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your product (device).
To help you with this issue, may I ask:1) The FULL Make & Model Number of the device you are working with?2) The AGE of the device (is it New or Used)?3) WHEN this issue first began?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)