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Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 32162
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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NUVI 2555 LMT, when attached to car charger and turning on

Customer Question

NUVI 2555 LMT, when attached to car charger and turning on the screen freezes on the Garmin screen and displays an icon that is a yellow rectangle with a cord attached to a small box. Sometimes it will go on and power up, run for a while then go back to the Garmin with rectangle. This does not seem to happen on battery power. I have a new power cord. The same freeze with icon happens powering up on USB.
Submitted: 11 months ago.
Category: GPS
Expert:  Richard replied 11 months ago.

Hi there Ray and welcome

Can you while it is not connected to the power cable, hold the power button on the Nuvi for 60 seconds then release.

Once done, connect it to the charger and tell me please if it is still freezing.