Hello Roger, My name is ***** ***** I will do my best to assist you.
To get started, we need to figure out the exact model Garmin watch you have.
Do you know if its an approach s1, s2, s3, s4 ?
Hello. My apologies for the delay. Ive just seen your message.
Thank you for confirming the model number.
I understand that your watch is working right now. This may have been due to a software fault~
For good measure, since youre in contact with me. We should update the software on your Garmin watch so that this does not happen again.
Its a process that i can either connect to your computer and do for you, Or I can tell you the steps on how to update the software so you can follow them.
To do that, I need to know whether you have a windows or a mac computer?
I cannot see your account, it appears to me that the cost is 34$ for written support.
If you wanted me to call you phone support is an additional 20$. But honestly, I think we can get by with written support as the update process is usually straight forward. But if you would prefer a phone call I can send the offer for that now.
Which would you prefer?
If you dont want to update the watch, the issue could return.
However, if you do not want to proceed with the update process now, then I will message customer support to approve the 5$ deposit and refund anything else you may have been charged.
If you decide you would like to update your watch to ensure it continues to function normally, youre welcome to get back to me.
The update itself is free~ Garmin does not charge for it.
My live assistance in helping you with the update would be 29$ ( considering you already agreed to the 5$ deposit )