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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Engineer
Category: GPS
Satisfied Customers: 11190
Experience:  25+ Years Experience in Computers and Electronics. GPS Expert.
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I'm trying to run the GarminCure3 Dezl 760 because it's

Customer Question

I'm trying to run the GarminCure3 for my Dezl 760 because it's stuck in a reboot loop. I get as far as launching updater.exe but even when it's recognized in the usb space while in system mode, when I click OK it tells me it's not connected
Submitted: 10 months ago.
Category: GPS
Expert:  Michael Hannigan replied 10 months ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. Please let me know if there as any additional information that you feel might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

Expert:  Michael Hannigan replied 10 months ago.

This can be pretty difficult to do correctly. What I would do is start the process again, but also reformat the device:

reformat again, and just make one Garmin folder, then copy over only the following:
fs_image.ver
GarminDevice.xml
gmapbmap.img
gmapbmap.sum

The format must be FAT32.

That should get you to the basic booting again so that you can run GarminCure3. If not, or if you still have questions, please let me know.

Customer: replied 10 months ago.
Is it the GPS you're asking me to reformat? Or which device?
Expert:  Michael Hannigan replied 10 months ago.

Yes, the GPS.

Customer: replied 10 months ago.
It won't get far enough into powering up to register on my computer
Expert:  Michael Hannigan replied 10 months ago.

That is going to be a problem. Without it getting that far, there is no way to flash anything to it.

Have you tried Garmin's method for programming the device by SD card?

http://bitli.es/4bcuaJ

Customer: replied 10 months ago.
Not yet, I'll try it now
Expert:  Michael Hannigan replied 10 months ago.

OK. Let me know how you make out.

Customer: replied 10 months ago.
Sorry for the delay in getting back to you. I managed to run the GarminCure3 and update my device, but it is still stuck in a reboot loop
Expert:  Michael Hannigan replied 10 months ago.

What about the garmin software from SD card? Did that work?

Expert:  Michael Hannigan replied 10 months ago.

I haven't been sitting here since 11AM... just a strange coincidence that I happened to be sitting right here just no when you replied again.

Expert:  Michael Hannigan replied 10 months ago.

It makes me look extremely attentive :-)

Customer: replied 10 months ago.
Lol no worries. I did the SD update, it showed up on my computer that it was fully updated, but when I tried to power it up again it got stuck in the same loop.
Expert:  Michael Hannigan replied 10 months ago.

Ug... I was hoping that would bring it back to normal.

Expert:  Michael Hannigan replied 10 months ago.

Give you normal baseline from which to start.

Expert:  Michael Hannigan replied 10 months ago.

That GCD file, on the SD card, should have gone through and installed the firmware on the device.

Expert:  Michael Hannigan replied 10 months ago.

What about Garmin Express? Do you have Garmin Express?

You can also use Garmin Express with GCD files to install the OS.

Expert:  Michael Hannigan replied 10 months ago.

I understand you are trying to get garminecure to work, but I'm thinking of other ways you may be able to get your particular device up and running again... I'm assuming that's the ultimate goal.

Garminecure doesn't always work.

Expert:  Michael Hannigan replied 10 months ago.

But on certain models, the original firmware does.

Customer: replied 10 months ago.
I have tried Garmin Express, but my computer can't even recognize the device to run it
Expert:  Michael Hannigan replied 10 months ago.

Have you tried the steps with the garmin webupdater?

Or... it won't connect at all right now, will it... not even as a drive?

Customer: replied 10 months ago.
Won't connect at all. As far as my computer is concerned, it doesn't exist
Expert:  Michael Hannigan replied 10 months ago.

If you could access it as drive, you could probably get it to be recognized by web updater by removing the garmindevice.xml files, deleting the voice files, and booting.

Expert:  Michael Hannigan replied 10 months ago.

I'm going to have to sleep on this to see if we can do something different.

Expert:  Michael Hannigan replied 10 months ago.

Right now, what does it do... try to boot up into garmin cure and hang?