Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:1) The CONDITION of this device (does it still work well and hold a charge on the battery)?
2) Do you have a memory card installed in the device yet?
3) Do you have a USB cable that can attach to the device and your computer?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)