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Since the device isnt visible on garmin express, we may need to master reset the device first.
So lets try this procedure and let me know if it seems to reset.
Hold POWER BUTTON on for 15 seconds. The device should hopefully start to turn off.
b. Press and hold UP ARROW BUTTON and DOWN ARROW BUTTON
c. Press but don’t hold the POWER BUTTON for a second or so second – device should turn on
d. Wait for 1st beep then release UP ARROW BUTTON
e. Wait for 2nd beep then release DOWN ARROW BUTTON
If not, we may need to try the garmin recommended procedure as follows.
Hopefully one of these will allow you to reset the device. And then, it should be visible in garmin express and able to be updated.
If its still not visible, let me know the type of computer you are working with ( PC or Mac ) and we will continue from there.
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