Hello & Welcome to Just Answer,
Sorry to hear of any issue you may be having with this device.
May I ask if the device (and vehicle power adapter) have been tried in a DIFFERENT vehicle yet?
And if so, did it have the same symptoms in the TEST vehicle (not coming on when vehicle starts)?
Also, can you successfully power up and run the device MANUALLY (in the original vehicle) - after it has been started?
I see you may have had trouble replying and posted a NEW question.
Please try to reply HERE - on this page - so we can continue.
I understand what you are saying - thanks for that.
So let me ask again:
May I ask:
1) if the device (and vehicle power adapter) have been tried in a DIFFERENT vehicle yet?
1a) And if so, did it have the same symptoms in the TEST vehicle (not coming on when vehicle starts)?
2) Also, can you successfully power up and run the device MANUALLY (in the original vehicle) - after it has been started?
Thanks for that.
OK from that behavior (switching on and then counting down a bit later), it "sounds like" the power is "going away" from whatever power socket the vehicle power adapter is connected to.
If your daughter is still nearby, can you (or she) go out a TEST something else for me?
That would be to VERIFY that the "Charging" battery icon appears - AFTER the powers the device back on.
The charging battery icon looks the same as the battery icon, but has a little "lightning bolt" over the battery icon.
I will see if I can attach an image of what to look for.
Also, this will be in the TOP of the MAIN SCREEN of the device - when powered ON.
Let me know.
As long as the lighting bolt is there and STAYS there, that should work properly.
It would still be nice to TEST in a different vehicle OR using a DIFFERENT power socket.
The reason I as this is because it sounds like the new starter has CHANGED the connection to the power socket that is currently in use - in a way that "disconnects power" from that socket briefly, and then reconnects it.
Did the techs at the install place give you ANY details at all - about IF the the power going to that particular power socket would now be switched (or controlled) by the remote starter?
NOTE: They may NOT know - as some "installers" are just that, and they don't know the details of how the starter will work with a particular vehicle.
Please let me know if there is a different power socket available in the vehicle - to TEST with.
No worries - take your time.
I should be here for the next 3 hours or so (hoping it doesn't take that long - lol).
Hi again and thanks for those tests.
OK - were BOTH of those tests done using the REMOTE STARTER (and not the "regular key")?
Also, do you have an accessory power socket in the BACK of the vehicle to try (probably uses different wiring)?
If so, please try that rear power socket and let me know if that also has the power hiccup.
Please also try using the "standard" starting procedure (without the remote starter).
Thanks so much for doing that TEST for me.
OK - what that tells us is the the Remote Starter IS effecting the "switching" of the power feed - to the power sockets in the vehicle.
What we don't know is if this is "normal" for that remote starter.
Did the "technical folks" (assuming they had such folks) at the installation place mention ANYTHING about this condition - and if it was "normal" to behave that way?
Again, they may be "just installation" types - and not know the remote starter system very well. So if they "don't know" - that is a perfectly acceptable response - as long as they TOLD YOU that they don't know.
First, any "suck it up" response is pretty much what I might expect - from a "franchise bunch of installers". That's just my personal opinion, because I KNOW the "caliber" of folks that work at such places.
So I think the EASIEST thing to do would be to recommend to your daughter that she "alter" her use of the GPS. What I mean is to only install the device on the mount AFTER that power hiccup has taken place - as that seems to work just fine.
I would HOPE that she is NOT leaving it mounted in the car overnight, or where the GPS can be seen anyway (to prevent theft), so this might help reinforce ONLY mounting the device when she is getting ready to go (and the car is warmed up).
I fear that your previous solution (additional power socket) MAY have the same power hiccup, as I suspect the remote starter is causing this to ALL switched power circuits you could tap into.
Please let me know what you think would be best for you & your daughter.
Thanks, ***** *****
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)