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Viet - Tech
Viet - Tech, Electronics Tech
Category: GPS
Satisfied Customers: 35245
Experience:  Troubleshoot consumer electronics devices.
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I have just completed buying a download Garmin GPS. Order

Customer Question

I have just completed buying a download for my Garmin GPS. Order receipt # ***** I have my Garmin hooked to my computer. What is my next step?
Paul
Submitted: 11 months ago.
Category: GPS
Expert:  Viet - Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Did it email you any instruction?

What's the model of your Garmin GPS device?

Did you purchase map?

- If you've purchased map at the Garmin website, then please follow the steps below:

  1. Connect the GPS device to the computer
  2. Sign into the myGarmin account used to make the purchase
    https://my.garmin.com/mygarmin/login.htm
  3. Click on the myMaps tab
  4. Under "Recent Map Purchases", click the drop down box and select the device
  5. If prompted, download and install the Garmin Communicator Plugin (For additional support installing the Garmin Communicator Plugin, refer to How do I install the Garmin Communicator Plugin)1
  6. Follow prompts to download and install Garmin Express to the computer.

Reference:

https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B56c1f930-212b-11e3-f27b-000000000000%7D

- Also, map updates purchased through Garmin Express are activated at the end of the purchase process by clicking on the Activate button.

http://software.garmin.com/en-US/express.html

If there is issue, please let me know if you have windows xp, vista, or 7 or 8 or 10, or mac computer.

Please reply at the box below to continue troubleshooting.

Expert:  Viet - Tech replied 11 months ago.

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