Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The AGE of the device?
2) WHEN this issue first began?
3) HOW LONG does the device stay ON - before switching off?
4) Does it switch back ON - by itself?
5) Is it connected to vehicle power when this happens?
Those symptoms sound like the battery may becoming "weak" and is wearing out. OR there could be a loose connection at the power connection.
May I ask if you can SEE the "battery indicator" when you connect the device in the vehicle, and if so, does it have a "charge" indicator showing (looks like a lightning bolt)?
Hmmm - that's interesting. Normally there is a lightning bolt showing - WHEN power is applied.
Is the vehicle ignition switched ON - OR - have you tried a DIFFERENT vehicle power socket - OR - TESTED the current power socket the adapter is plugged into?
NOTE: There should also be a FUSE in the tip of the vehicle power adapter. Has that been checked or replaced yet?
OK - what about the fuse - in the tip of the adapter?
Has that been checked yet?
And do you have a DIFFERENT vehicle - even a car or friend's car - you can connect the power to - as a TEST?
Maybe I missed a note back from you, but having the power to switch ON and OFF should have nothing to do with the maps - or if they need to be updated.
If that was the case, you would typically see a "message screen" on the device - saying that the maps are "old" - usually at about 6-12 months from the last update.
So can you tell me if you can find and check the fuse - in the tip of the vehicle adapter?
That is my concern right now, as you are NOT seeing the CHARGE indicator - when connected in the vehicle.
I have attached an image of where the fuse should be located, and how to get it out.
Hmmm - that's interesting.
Can you see a "grove" or "slot" (or maybe holes) - if looking at the tip of the adapter directly?
Please take a look at the following video - that shows how some of these newer vehicle adapters have the tip & fuse.
CLICK LINK BELOW for Video.
Please let me know if that is the same plug you have.
Thanks, ***** *****
OK - that video SHOULD show you how to get it open and check (or just change) the fuse.
Then you could TEST to see if that adapter now works to power the device - when connected to a TESTED and working (energized) power socket.
NOTE: There MAY be a "power LED" on that adapter, as shown in the video, and that LED SHOULD glow BRIGHTLY when connected in an active power socket.
Please let me know if you can do that TEST.
Is it a GLASS fuse - that SHOULD be CLEAR?
Can you find ANY markings on the fuse?
OR - do you have some way to TEST it (with multi-meter or such)?
And does it LOOK LIKE it SHOULD be CLEAR?
Do you have a way to TEST the fuse?
OK - if that is the case, I would recommend visiting an auto parts store or perhaps a hardware or electronics store, and get a pack of 1 Amp Fast Blow fuses (they usually come in 4 or 5 packs), and put a NEW one in place of that one (which MAY be blown), and then TEST by first connecting the adapter to an active power socket (make sure the LED comes ON), and then connect the other end of the adapter to the device itself, then look for that CHARGE indicator (lightning bolt).
By the way, multi-pack fuses of this type are pretty inexpensive - generally only about $2-$3.
Please let me know what you find when you do that and TEST.
And when you are ready, please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you today. You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-
You're quite welcome.
Please let me know what happens or if you have any more questions.
And our question thread will stay open and we can continue to communicate here, even after you have rated my service level - at no extra charge.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)