Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:1) The FULL Model Number of the device you are working with?2) The AGE of the device and its operational status?3) Are you planning on traveling to Poland and want to get the maps for that area?
I see your request for a phone call and I CAN call you in a few minutes, but we may not need that call and that will save on the additional service fee.
May I ask WHEN you plan to make this trip?
I only ask so I will know the SPEED at which you need the maps.
OK - great! That give you plenty of time to get the maps on a microSD card - as preloaded, and time to insert the card and TEST that it works for you (it should).
What I would recommend it the entire Europe maps, as the cost different between just a "region" of Europe (that covers Poland) is not too much. Generally, region maps are about $70 as the entire Europe map is $100.
Here is a link to a Garmin page where you can order the Europe Maps - just make sure you select the "microSD/SD card option in the pull-down selector.
Click Link Below.
In my next note, I will send some information about how this card is installed and TESTED - even when still at home.
Thanks, ***** *****
Here is a link to a video that shows how to install the microSD card on a Nuvi device. This is NOT the Nuvi 55LM, but the concepts are all the same, including how you TEST and VERIFY that the maps are enabled and working.
Click link below for video.
One other note: Another advantage to using the preprogrammed map card is that it will not disturb the Lifetime Maps (coverage area) that are already in your device. That is, when you are done with your Poland trip, you simply unplug the card (if you want to), wait for the device to lock on the satellites to find your location here, and you are "back to normal" with the device.
Please let me know what you find or if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-