Hello & Welcome to Just Answer,
Sorry to hear of any issue with this device.
To help with this issue, may I ask:
1) WHERE (how far) is the destination from your current location?
2) Is this destination something like a restaurant or other place that can be found using a DIFFERENT search method?
3) HOW LONG have you had this device, and WHEN did this issue first begin (or was noticed)?
You are quite welcome.
Please let us know if you have any more questions or issues.
Take Care & Travel Safe, Greg A.