Hello Jim & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:1) The FULL Model Number of the device you are working with?2) What tool (website, program, etc.) are you trying to use to update your device?3) Has the device EVER been updated (successfully) in the past?
Hi again Jim,
Sorry for any delay - I got disconnected from the system for a bit (storms in the area).
I can call you now - if you like, but I will need to know the same information asked above, so let me post that in here again, and you can reply back here and let me know if you want to continue or not.
Glad to hear you got it working.
NOTE: We experts can not access any of your personal information, including any deposits. But you should be able to use to "My Account" link on your side of the system to manage any of your information (such as questions, deposits, etc.).
Take Care & Travel Safe, Greg A.
You're quite welcome.
Please let me know if you have any more questions - either now or in the future.
Take Care, Greg A.