Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The AGE of the device?
2) WHEN this issue first began?
3) If you have an "OK" button on map update notice, can you tell me what happens if you touch and HOLD on that button?
OK - let's try a SOFT reset to start, and see if we can get that message of the screen. Then we will address the issue of the device not being seen by the computer (if needed).
To do a soft reset, make sure the device is disconnect from ALL connections (no power adapter or connection to the computer).
Then, with the device powered ON, push and HOLD the power switch for AT LEAST 15 seconds, even if the device screen switches off.
After that hold, power the device back on (while still disconnected from power), and see if that screen still comes up, and if so, if you can touch the button and get it to disappear.
Let me know what happens.
OK - if we have that update message off the screen, the device MAY now be visible to the computer.
So let me ask what happens when you connect the device to the computer - via the USB cable?
Does the device screen CHANGE - to show an icon where a device is connected to a "computer" (box)?
OK - did you leave the device ON the main screen - while connecting to the computer via USB cable?
If so, can you tell me if the BATTERY icon is still there, and if there is a "charge indicator" on top of that icon?
It should be at the top right of the MAIN screen of the device.
I will see if I have an image I can send.
OK - I have attached an image from one of my similar devices, showing the batter icon at the top right - and the "charge indicator" above it.
NOTE: You may have to click the file name to see the image.
Yes, that is the icon. Is that what you have?
Also, is the USB cable connected DIRECTLY to the computer you are using - and NOT a "hub" or other USB port (like on a monitor)?
Did we get disconnected from earlier?
Please let me know if you had success or if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-(im)