Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your device.
To help you with this issue, may I ask:1) The FULL Make & Model Number of the device you are working with?2) The AGE of the device?3) WHEN this issue first began?
OK - I see a note that you "tried to down load application" ...
What application was that, and what computer type did you try to download it to?
I just saw your call request, and may be able to call in a few minutes.
Can you tell me what application you were trying to download.
OK - let me know by posting back here, if you would like to continue. I'm here almost every day to help.
Take Care, Greg A.