Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your device.
To help you with this issue, may I ask:
1) The AGE of the device?2) WHEN this issue first began?
3) are there ANY sounds coming from the device at all - such as when moving from screen to screen?
Hi again and thanks for that information.
OK - the first thing I would do is check the MUTE and volume setting - on the volume control screen.
has that be done yet?
Sorry for any delay.
I just saw your call request. I may be able to call in a few minutes, but please confirm that you want that additional service.
Also, I would like you to have the device with you, ready to check some screens and setting on the device.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)