Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your device.
To help you with this issue, may I ask:1) WHEN & WHERE was the device last used SUCCESSFULLY?2) The AGE of the device?3) HOW LONG did you wait for the satellites to be found?
Hi again and thanks for that information.
Sorry for any delay.
OK - if it was me, what I would do is start by backing up any data that you have on the device, and then do a Master Reset. Then I would take the device OUTSIDE, power it up, go to the satellite signal screen, and then place the device in a STATIONARY position, and let it sit UNTIL it finds and locks on the satellite signals. That can take 20 minutes or more - after a reset, and you SHOULD see SOME satellite signal bars on that screen while this is happening.
Let me give you some links to the pages that describe how to back up your data AND how to do the Master Reset.
Click here --> How to back up your data
Click Here --> How to do a Master Reset.
I also have a link to a video that shows how the Master Reset is done on this series of devices.
Click here --> Video.
Please give these things a try and let me know your results, and especially if you see ANY signals on the satellite screen of the device -- once you have reset and let the device sit outside for at least 20 minutes.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-(im)
That doesn't sound good. Was the device positioned with the antenna pointing UP while outside?
And I believe the circle & red dot are the "heading bug", as shown on the attached image (you may have to click the file name to see the image).
Let me know if you see ANY satellites in the center of the screen - even if they are GRAY.
OK - can you check what software version you have on the device?
I was checking earlier, and the last version published (May of 2009) is 4.00. See link below.
Hi again Marty,
We experts do not have any access to any of your private information, including any charges.
But I suspect that was the DEPOSIT that was made at the time you asked your question.
No worries Marty - this system sometimes CHANGES the way it looks too (such as where buttons are, etc.), so it is not unusual for it to become "challenging" to use - even for folks that use it all the time.
Please let me know when you have any more information about your device, and we can continue then.
NOTE: I'm a bit "in-and-out" today, so if I don't respond quickly, that is why.
Thanks, ***** *****
You're quite welcome Marty.
I look for your results later on.
Take Care, Greg A.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.