Hi Bruce I am Tech Michael, I would like to call you about this problem to helo you quicker. If you agree and want me to call, Just ANswer has an offer form, I will keep the cost to $5.00 for you if that is ok, its the least they let me charge lol.
I am only a tech and don't control that end of the business.
But I should be able to help one way or another.
Please accept the offer and include your phone # ***** I will call.
If not, we can work this out on here, either way is fine with me;-)