Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
May I ask if you have PLANNED or STORED routes in the device?
That is, routes that have been pre-made, and can be selected?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
In case you need it, I have a link to a video that covers the "Trip Planner" that comes with many of these units, and that may be the feature you want to use to be able to make and use predefined routes.
Click here --> Video.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)