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Pete, Engineer
Category: GPS
Satisfied Customers: 16897
Experience:  Over 16 years experience installing and repairing electronics.
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On pressing the start button, the screen lights up with TomTom

Customer Question

On pressing the start button, the screen lights up with TomTom then the image of a screen below which a green strip goes from left to right. This results with a display of START.
After that nothing happens when I touch the screen.
I cannot even put it back off using the start/stop button. The only way I can get it off is using a paper clip to press the reset button.
Prior to this happening, I used it successfully on a trip to Sheffield.
Submitted: 1 year ago.
Category: GPS
Expert:  Pete replied 1 year ago.
Hi Louis,The software on your TomTom may have been corrupted.Try checking for any available software updates, and install them using TomTomHOME on your computer.If that doesn't work, then the unit will need to be returned to a TomTom service centre for repair.