How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 31127
Experience:  Avid repairer and trouble shooter of GPS devices and systems
32989067
Type Your GPS Question Here...
Richard is online now
A new question is answered every 9 seconds

I wanted to update my garmin 1350 no 1np251488.I bought the

Customer Question

I wanted to update my garmin 1350 no 1np251488.I bought the map update hooked it up i dont no what i did wrong but get it to do anything now.It got a picture of a mountain shack in the mountains cant get to do anything eles
Submitted: 1 year ago.
Category: GPS
Expert:  Richard replied 1 year ago.

Hi there and welcome

Is the Garmin still functioning at all? Even when disconnected from the computer?

Please let me know.

Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.

Thanks

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Garmin and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Garmin.

Let me know the results please

Thank you