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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2392
Experience:  Using & Working with GPS systems for 10+ years
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I have used several devices in the past. I have never had a

Customer Question

I have used several Tom Tom devices in the past. I have never had a problem syncing the devices to my computer until now. The device I currently own is several years old but has never been updated. For some reason the device only tells me the website to download but does not ask to connect to your computer as a result the website says it does not detect my device. Is the device faulty or am I missing a step?
Submitted: 1 year ago.
Category: GPS
Expert:  Sijad H. replied 1 year ago.

Hi and thank you for your question. My name is ***** ***** I will be happy to assist you.

What is the model of the tomtom device so I can give you device specific information?

Do you have a firewall enabled?

Does the tomtom indicate you are connected to the computer?

Are you using a usb hub or is the device connected directly to the computer?

Customer: replied 1 year ago.
CEO168 whats your no.
Expert:  Sijad H. replied 1 year ago.

I am not sure what that number/letter combination is. The model would something along the lines of Tomtom Via Or Tomtom Start or TomTom XL

Customer: replied 1 year ago.
GO2535 TM
Expert:  Sijad H. replied 1 year ago.

Thank you.

Do you have a firewall enabled?

Does the tomtom indicate you are connected to the computer?

Are you using a usb hub or is the device connected directly to the computer?

Customer: replied 1 year ago.
the device is connected to the computer, the computer says I'm not connected when I try to install the updates
Expert:  Sijad H. replied 1 year ago.

Do you have a firewall enabled on the computer? Are you using a usb hub or is the device connected directly to the computer?

Customer: replied 1 year ago.
Im not familiar with those terms, there is a wire that connects both
Expert:  Sijad H. replied 1 year ago.

A firewall is software that protects your computer against outside threats. It is typically coupled with antivirus such as Norton, McAfee, Kapersky or other antivirus brands.

Customer: replied 1 year ago.
I have all that, whats your no. so I can call you
Expert:  Sijad H. replied 1 year ago.

I am sorry I do not have a direct number. You can request a phone call. I will opt out so that an expert that is able to talk on the phone may better assist you.

Customer: replied 1 year ago.