Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your device?
May I ask if the device software has EVER been updated - since new?
Also, do you have the BLACK unit, where the battery is easily replaced, and if so, has the battery been replaced (since new)?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)