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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8094
Experience:  Using & Working with GPS systems for 10+ years
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I updated my mapsin my 1450 yesterday. today I have no maps

Customer Question

I updated my mapsin my 1450 yesterday. today I have no maps available
Submitted: 1 year ago.
Category: GPS
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your device.

To help you with this issue, may I ask:
1) The FULL Make & Model Number of the device you are working with?
2) The AGE of the device?
3) What tool (program) was used to update the maps?

4) Was the device TESTED immediately after the update, and if so, did it work then?

Thanks

Customer: replied 1 year ago.
garmin nuvi 1450, about 4 to 5 years old, garmin express and no I didn't test it after the update
Customer: replied 1 year ago.
also it might be oldernot sure when I bought it
Expert:  Greg A. replied 1 year ago.

Hi again and thanks for that information.

I don't have an available phone line right now to be able to do a call, but we can continue here in this format.

Can you tell me WHEN (on what screen) you see the "no maps available" message?

Can you also check the Map Info screen, to see if the map update was successfully installed?

Thanks

Expert:  Greg A. replied 1 year ago.

Hi again,

If you are not sure how to check the Map Info screen, I have a link to a short video that shows how to do that.

https://www.youtube.com/watch?v=f6ZpWHaM08c

Please take a look and let me know EXACTLY what you see on that screen.

Thanks

Expert:  Greg A. replied 1 year ago.

Hi again,

It looks like you may have opened a new question, which was closed.

Please try to post a REPLY here, so I can see that information.

Thanks

Expert:  Greg A. replied 1 year ago.

Hi again,

I didn't see a response from my last post, but wanted to send the following before I take an afternoon break.

What I suspect may have happened is that either the maps did NOT get "completely" loaded onto the device (if the Map Info page is blank or you can not select it) - OR - perhaps the entire map did not get loaded, but you got only a "region" in the device.

In either case, you should be able to use the "reinstall maps" option in the updated program - to install the maps again. BUT, this time make sure you allow a little extra time at the very end of the program before you physically remove the device from the USB cable.

I also HIGHLY RECOMMEND using the "safe remove" feature (on the computer) before you physically remove the device from the cable. "Safe remove" is where you "Eject" a removable media device, so that all data is written to the device before physical removal.

I hope this helps. Please let me know what you find or if you have any more details or questions for me.

Thanks, ***** *****

(im)

Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-

(im)