How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 35366
Experience:  Avid repairer and trouble shooter of GPS devices and systems
32989067
Type Your GPS Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a nuvi 255w and I am using Windows 10. My system does

Customer Question

I have a nuvi 255w and I am using Windows 10. My system does not recognize the nuvi and therefore I can't update my maps. Can you help?
Submitted: 1 year ago.
Category: GPS
Expert:  Richard replied 1 year ago.

Hi there and welcome

Is the Nuvi still functioning, meaning you can switch it on and use it ect?

Please let me know

Customer: replied 1 year ago.
it is useable.
Expert:  Richard replied 1 year ago.

Thanks

Can you connect it to a different USB port on the drive and tell me if it is then detected please.

Customer: replied 1 year ago.
I tried that and switching hook-up wires. All with the same results.
Expert:  Richard replied 1 year ago.

Thanks

Can you use a different Cable please and connect it with this.

Tell me if it is then detected please.

Customer: replied 1 year ago.
As I said above, I tried that and it didn't work.
Expert:  Richard replied 1 year ago.

ok, sorry I did not see any reference you made to the data cable.

Do you have another computer there? If you do, does the other computer detected the Nuvi?

Customer: replied 1 year ago.
No other computer here.
Expert:  Richard replied 1 year ago.

ok, we have two options here, we need to either factory reset the Nuvi which will wipe all data and return it to new, or try another computer to confirm where the problem lies.

As you have no computer there we need to do the reset of the Nuvi.

To do this

Disconnect it from the computer
Hold your finger on the lower-right corner of the screen while turning on the unit and keeping the finger pressed until a message appear, that will allow you to delete all user-entered information.

Say yes and let the restart complete and set it up again and tell me if it then connects please.

Customer: replied 1 year ago.
I don't have access to another computer and I don't want to lose all my data. I want to cancel the process and don't charge me for anything.
Expert:  Richard replied 1 year ago.

ok..