How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8124
Experience:  Using & Working with GPS systems for 10+ years
5229702
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I'm trying to update software on nuvi 3490 Hardware Version:

Customer Question

I'm trying to update software on nuvi 3490 Hardware Version: V7 8gb 036 DS TC GTL
Unit ID:(###) ###-####
Software Version: 8.20
GPS Firmware: 2.28.12
Submitted: 1 year ago.
Category: GPS
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry to hear of any trouble you may be having with your device.

May I ask:

1) The AGE of the device?

2) Does the device still operate properly when NOT connected to any power?

3) Do you have the USB cable that came with the device?

4) If you do have the USB cable, does the computer "see" the device when the cable is connected?

Thanks

Expert:  Greg A. replied 1 year ago.

Hi again,

I see you have opened another question - which I have requested to be closed.

If you can, please reply in the box below (when you can) and we can continue here.

Thanks, ***** *****