GPS Repair Problems? Ask a GPS Technician for Answers ASAP
Hi there and welcome
As the first step, remove the charger and hold the power button down for 60 seconds then release.
Then connect the charger, check if it charges and if it now starts.
If not, tell me if the computer now detects it please
Thanks, ***** ***** was quite some time before you replied and I was not online.
Can you do the following please
Press and hold the lower right hand corner of the display portion of the touchscreenPower on the device while continuing to hold the displayRemove your finger from the touchscreen when "Erase all user data?" appearsTouch Yes
Then tell me if it now functions after setting it up please
Thanks, ***** ***** the issue
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall on the Logo when it goes to access it.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.