Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, lets try updating the software on the device to see if we can get it working. Once we get the device working, we can discuss map updates, if available for that unit.
You can download the update from here.
Once downloaded, connect your magellan to your PC, then open and run that update.. It should install the newest software onto your magellan.
Once installed, disconnect the magellan and turn it off, then back on. Will it work normally now?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.