Hello Jim & Welcome to Just Answer,
May I ask if you can find a MODEL name & number (such as Nuvi 1300) printed on the device (usually on the back)?
Can you find and send back the SERIAL NUMBER, as I can use that to find the exact model. Serial numbers are usually printed right next to a BAR CODE or QR CODE.
Also, may I ask how long you have before you plan to use your device in Europe?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****