Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of the trouble you are having.
May I ask what "software provided by garmin" you are trying to use to get the geocaches onto your device?
Is it only the BaseCamp program?
If so, that program is not really intended to send geocaches to the device EXCEPT as a waypoint.
What MAY be a better way to do this is to get & use a geocaching.com account - starting with a free account - and use that program/site to load a few geocaches into the device from there.
NOTE: The issue with BaseCamp is that it can DISPLAY the geocaches just fine, but it can not write the file to the device in a proper "geocache format" - so that the device understands it is a geocache.
Please give that site a try and let me know your results.
Thanks, ***** *****
Hi again and thanks for that information.
OK - may I ask the AGE of the device and WHEN you purchased it?
Also, you mentioned "updating software" - was that the device software or software for your computer?
One other thing: The geocaches loaded in the past - are those the ones you CAN still see, but NOT the new ones?
OK - it sounds like the NEW geocaches are not being written to the device correctly - for some reason.
May I ask if you saw ANY error or warning messages when you tried the transfer?
Also, did you do the transfer(s) DIRECTLY to the device, or download them to the computer first, then try to transfer them?
OK - to almost sounds like the NEW geocaches that are being downloaded are not complete (since they show up as waypoints).
May I ask if you can actually LOOK AT (in a text editor) the geocaches you downloaded recently - and in the past (if you still have them on your computer)?
One other thing: Have you installed a microSD card in the device yet? I only ask because I'm considering "memory issues".
RE - the microSD card: MOST Garmin devices use the memory cards to store maps of some kind, and other data. BUT often the calculations and storage of things like a "track log", waypoints, and even geocaches is ONLY done in the INTERNAL memory of the device. So the internal memory could be "getting full" and causing this kind of thing.
Let's see if we can clear the TRACK LOG (holds the most information) to free up some space.
NOTE - thanks for the image, but unfortunately I do not speak (or read) that language (German/Dutch?).
Is the geocache screen you sent showing a NEWLY downloaded spot, or an OLD one?
Hi again, and thanks for that.
OK - when you have time, please come back after work (or the next day) and we can continue on with this issue.
Have a restful night, Greg A.
Hi again,I just thought I would let you know that I MAY have found a possible solution, as this or similar issue has been reported on several geocaching sites on the web.=========When you had told me that only the NEW geocaches would not show up, and I asked about "memory" in the device, and that you did not see any error messages when trying to load in new geocaches, it did make me think that the files (gpx files) were not being loaded into the device memory properly - in some form or fashion.
I say this because the way MOST Garmin devices should work - when booting up and loading any stored information into main memory (waypoints, favorites, geocaches, etc.) the system software will look at the CURRENT files and folders, and see if there are ANY CHANGES in those areas, and then "refresh" that memory - IF the system software DOES DETECT some changes. But this software DOES sometimes "mess up" - for reasons that have not been identified, so a "work around" has been found that works most of the time.
That workaround is as follows:================================================When adding a new GPX file (file that contains geocaches),1) First DELETE the unneeded ones (OLD ones), then2) Disconnect and reboot the GPS, then3) Reconnect and add the new GPX file.4) Safely disconnect the device from the computer (using "safe removal" techniques), then physically disconnect and reboot the device.5) TEST to see that the geocaches are there upon reboot.
NOTES:- If this is not done, you may find "random" geocaches (or sometimes all) are missing - even though you can see the files on the device (directly or through another program - like BaseCamp). - I believe this works because the REBOOT when the old files are deleted "clears" the internal memory and gets the device ready to accept new data.================================================
When you get a chance, please give this process a try and let me know your results.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.